HOW TECHINQ COLLECTS INFORMATION:
We may collect you personal information in different ways depends on circumstances. It can be through our web site www.techinq.com, when you subscribe for our services, or by mail, or over the phone.
INFORMATION NEEDED BY TECHINQ:
During the time of registration we will require certain personal details like first name, last name, email, postal address, contact number. Techinq will use this information to get in touch with you regarding the services and support you requested. Moreover it may be used to identify you in case if you call us in future. We may use these details for sending you updates about subscription, updates about services and get feedback for our services. However you personal information will never be sold or rented to anyone.
If you agree to get services from Techinq, we may ask you for your card details to complete transaction and activate subscription or services. Your details are always secured. Like other company Techinq may use third party payment gateway, payment processer to complete transaction. Once payment is done or transaction is completed, we don’t have access to you card or bank details.
Before our technicians start working on you system, we may require your system information to provide quality technical support. Moreover to make sure that whenever you call us back in future, you don’t have to waste much of your time. You system information which we may require includes:
Make of your computer.
Date of purchase/age of computer
Type of computer:
Model of computer:
Software’s installed on your computer:
Peripherals connected to computer:
Event files for error report:
Identification number of computer:
The reason behind collecting this information is to provide premium and personalized tech support to our customer.
Techinq provide chat support, phone support, email support and remote technical support. Remote support is for you convenience so that you don’t have to stay over the phone and follow instructions. Techinq use certain software and application to take remote access of you computer, however it completely upon your consent. Without your permission we do not use remote control software.
We always suggest you and request you to close all personal windows and folders before you allow technician to take remote. Also we request you to monitor when technician is working on computer. We have internal policy according to which technician will never enter/open any of your personal file. Even if he/she wants to access any important file, he/she will ask for permission first. At the time of remote support, either you can be over the phone or you may chat with our technician on chat window.
CALL RECORDING AND LIVE SESSION:
The purpose of call recording is for internal training and monitoring purpose. We record the call to make sure that our quality standards are maintained. Similarly Techinq has right of recording remote/chat sessions of training, monitoring and research purpose. We don’t record remote session for any personal details.
SHARING AND DISCLOSER OF PERSONAL INFORMATION:
We will share aggregated demographic information with our partners and advertisers. This is usually not linked to any personal information that can identify any individual person, unless specifically required to allow use of specific widgets within the toolbar
We do not share your personal information with third parties other than as follows:
- to third party service providers and suppliers acting on our behalf to provide products or services to you
- To Techinq affiliates and subsidiaries to support business operations and sales, marketing, and customer support processes
Techinq take reasonable steps to protect and secure your information from loss, misuse, theft and unauthorized access. We also make sure your details are not sold or rented to anyone. Employs in TECHINQ are not allowed to carry digital devices on work floor. Before they leave work station, they make sure its password protected. Employs are always monitored by supervisor. Only admin level and senior level employs, like working in business development, are allowed to access your details. We make sure that your details are always secured under strict security check and in best of our knowledge.
Techinq might use/access your details in case if we are looking to take survey of services, feedback of services or to get in touch with you for services. We might send you mails regarding offers, contest or discount going on. Some other this that will be mailed can be welcome letter, invoice and contact details for company.
UPDATE PERSONAL INFORMATION:
In case if user personal details changes, like contact number, address, zip code or anything, they can contact us and update record with us, as per their wish at firstname.lastname@example.org
NOTIFICATION OF CHANGES IN POLICY: