Technical support may be delivered by different technologies depending on the situation. For example, direct questions can be addressed using telephone calls, Online chat or E-mail basic software problems can be addressed over the telephone or, increasingly, by using remote access repair services.
ON CALL: For our on call support you can just call us on 1-888-612-5666 and get our 24*7 technical support.
ONLINE SUPPORT: You can discuss all the problems you are facing with your computer through our online chat support or you can e-mail us on firstname.lastname@example.org
Once you get connect with us our highly qualified and experienced technician will solve your entire problem with this medium.
REMOTE SUPPORT: If you are not comfortable in implementing the commands over call or over online support. You can ask for remote access.
Remote support can be passive or active.
Passive remote support: In this case, we would see you desktop and guide you.
Active remote support: In this case, we will take access of you computer with the help of remote support and will fix the problem. In this case you can sit and relax while we resolve your problem.
SECURITY: In case of remote support, we assure you that this method is fully secured. . Every thing that a technical expert will do on your computer, you can have a look of that. You can see every movement of mouse and command, we enter. For your safety, we recommend you to be online or on call with our technicians while we are working on remote desktop support. We never need to copy any kind of your data from your computer to ours.
We never store your credit card numbers and codes, you are requested never to relay your credit card numbers to our technicians, we don’t need it to solve your computer problems. If someone asks you for the same under the name of our organization, please report the matter to email@example.com
We would also recommend that you don’t relay the passwords to the technical support and enter the same as and when prompted by our technicians.